A Reddit post caught my eye today - a collector opened his $140 hobby box and didn't hit one relic or auto (had only base cards - yikes). He was quite upset, but then I noticed the comments mentioning you can file a defect to Topps. If your box is missing a guaranteed hit, Topps will in some way reimburse you or send you something to offset your loss.

Check out the link below for more info on the program from Topps.

https://www.topps.com/support/product-defect-submissions
https://www.reddit.com/r/baseballcards/comments/1gbslul/what_in_the_actual_f/