Anyone familiar with Veriswap? Whats verdict?

I sold and shipped 24 packs of 1999 Pokémon Fossil from eBay and when the buyer received, the packs had tears/cracks on some of them. I packed them well, but I the transit must have caused it. I am refunding the buyer, but what are my options besides opening the damaged packs..?? I was selling for a friend and helping the out.

Pulled a couple good cards from a Bowman U box and almost all the hits had major damage/scratches… SMH. DJ Lagway auto /100 has a massive scratch. Should I send back to Topps??

Good morning Mantel Fam!!! Hope everyone has a fantastic Superbowl Sunday. Go Eagles!!!

2024 Topps Cosmic Shohei Ohtani /75 PSA 10